FREQUENTLY ASKED QUESTIONS

Question: How can I protect my storage property from moisture?
Answer: Because concrete tends to be porous, it is highly recommended that items stored in cardboard boxes be placed on wooden skids or raised off the floor by other means to prevent possible damage from moisture.

Question: How do I access the storage facility?
Answer: East side gate provides access 24/7 with your unit code and password.

Question: What do I need to do to cancel the storage lease?
Answer: All tenants must notify management IN WRITING 15 DAYS IN ADVANCE of departure and prior to the end of the lease period as indicated on the tenant lease copy.

Question: What if I forget my gate code or password?
Answer: This can be provided over the phone by the tenant calling the office at 970.625.8500 and providing personal information that will identify themselves.

Question: How do I get my deposit returned?
Answer: Assuming all conditions of the lease agreement have been met, all personal items have been removed from the storage unit and swept out, management will return deposit as soon as it is inspected.

Question: Can the storage unit be used for personal housing?
Answer: Under no circumstances may a storage unit be used as housing.

Question: May I use my own lock on the storage unit?
Answer: While we do sell locks for your convenience, you are welcome to use your own.

Question: What amenities are offered to protect my items stored?
Answer: We offer nighttime lighting, on-site motion detection cameras and are fully-fenced.

Question: Is your facility moving van accessible?
Answer: Our facility has very wide aisles to accommodate moving vans

Question: Do I need insurance to protect and cover my items in storage?
Answer: Your personal items are not covered by our insurance but are generally covered under your Homeowner or Renter’s Insurance.

Question: Do you offer discounts to military?
Answer: Military discounts are offered for active and non  active personnel. Click here for details.

Question: Do your storage units have electric?
Answer: Yes, lighting and electric receptacle are available in larger 13’x28’ and 13’x38’ units

Question: Do you send monthly statements?
Answer: Yes, as a convenience, monthly statements are sent by email

10 TIPS ON HOW TO PACK A SELF-STORAGE UNIT

1. Pack in boxes that are tough, water resistant, and of more or less uniform size.The trick is to stack heavier things at the bottom followed by lighter ones, and at the top stack fragile breakables.

2. If you are opting for a large unit then you can leave space between the furniture and boxes so that accessibility is maintained.

3. Fill all boxes to the brim and use old sheets, towels, and newspapers as packing. When boxes are half or three fourths full they will collapse when other boxes are placed on them.

4. Treat all metal objects with rust protectors and things like books with boric powder or tobacco leaves to protect them from insect attack. Look up preservation of books and follow the instructions.

5. To secure valuable things ensure they are put right at the back or at the very bottom. This makes it hard for thieves to take things away.

6. Choose a padlock that is of quality and hard to open with a hair clip.

7. Put down de-humidifiers and allow for air to circulate inside the locker. Lay down plastic sheeting on the floor of the unit and places the boxes on a wooden pallet this will keep boxes from suffering water related damage.

8. Leave the doors of all appliances ajar to prevent fungal growth. Use the space in appliances to store small things.

9. Refrain from storing any inflammables in the unit. Read the safety manual thoroughly before placing objects in the unit.

10. Maintain a Self Storage Inventory List and record which boxes are placed where and what each box contains. Stick labels on each box with a coding that matches your list. Never mark the contents on the label. Never say “painting by Monet,” on top of a box, will you just be asking for trouble.